BPO Training

General customer service skills are a critical component of the frontline training program. With increased focus on customer satisfaction and retention, frontline training should include spoken communication Bpo training as well as techniques for turning around negative customer situations.

As over two-thirds of call center operating costs are related to personnel, getting the right number of staff in place is critical, in terms of both service and cost. Workforce Management is one of our primary fields of expertise, and our training courses have assisted hundreds of companies to improve their staffing and scheduling efficiencies.